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Remote Support

Article ID: 51
Last updated: 04 Nov, 2013
Revision: 1
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Posted: 04 Nov, 2013
by LaBollita J.
Updated: 04 Nov, 2013
by LaBollita J.

Updated: 11/4/2013
Category: Mirage Media Server
Products: Mirage Media Servers MMS-2, MMS-2A, MMS-5, MMS-5A 

The Firmware tab allows you to update the operating software in your Mirage Media Server,

download utility and control software for controlling the server and synchronizing content,

and tools for remote technical support.

If you are working with us on a support case, Autonomic may request remote access to your

server through the Internet in order to check the operation of your server.

In that event, we will provide you with a security code that you can enter into this field to

grant us remote access to your MMS.

Also listed in
folder Mirage Media Server

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