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Update MMS Firmware via Dealer Zone

Article ID: 158
Last updated: 18 Apr, 2018
Revision: 7
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Posted: 29 Jul, 2015
by Parra C.
Updated: 18 Apr, 2018
by Webb D.

The Autonomic Dealerzone is a tool which allows management of your Autonomic devices in the field.  The management feature set includes updating MMS firmware remotely, which can be done for a single or a group of units simultaneously.

These instructions assume you are a current dealer with access to the DealerZone.

  1. Login into your DealerZone account and select “Manage your Devices

  2. A list of servers that are assigned to your company will populate. The blue or yellow color indicates an available firmware or hotfix. To update a single unit, select the > arrow to see system details.


  1. Select the “Manage” drop down.


  1. If the unit can be upgraded, “Update Firmware” will be selectable on this list.

  2. After reviewing the the release notes, click the “Update” button at the bottom to initiate the update process.

  3. A confirmation that the request was sent will appear as well a limited opportunity to cancel with the “Cancel pending Update” button.

  4. After the firmware is updated, the server will reboot. DealerZone will report “Waiting for device to restart”.

  5. Once the process has completed, the “Waiting for device to restart” button will disappear.


To update more than one updatable unit, click the checkbox to select multiple units. Scroll to the top and click “Update Firmware”.

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